Holiday Inn Heathrow M4 Jct 4 - West Drayton

It was equiped with a very nice staff

no breakfast deal in a quite handsome amount of money

We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.

Immediate assistance from porter. Fast and easy check-in and check-out. Heathrow airport location. Concierge service arranging for taxi and assistance with special needs (wheelchair).

Rather soft bed.

I had reserved 6 rooms. As we arrived later than 4 pm all rooms were charged to my card and it was not possible to undo that. It lead to a lot of extra work to get the rest of the group to refund me

Convenience, ease of check-in and check out -- a typical airport hotel

Room was pretty tired in decor, needs renovation, but was clean and comfortable. Shower was just adequate.

Good atmosphere clean friendly very good

Nothing all very good , have stayed many times

Stayed 1 night here prior to an early flight from Heathrow, hotel was great it has everything one needs and more, the food in the Irish pub was really nice and i had great service from all the staff i dealt with. Its also on the Heathrow Hoppa trail so easy and cheap to get to and from the airport.

Nothing all was superb

The Holiday Inn M4 J4 is a self-contained location perfect for the business traveller passing through Heathrow. There are 2 different restaurants, of which the Asian restaurant has outstanding food. Almost worth travelling there just for the restaurant. The rooms are well suited to working and meetings in the open bar space are possible.

It's an island, just a place to stay. There is nothing nearby than the hotel and it's (quality) restaurants.

The room was excellent and spacy. The TV was excellent quality. It was very clean and the bed comfortable. Most important, the price was much below what the hotel advertizes for the same toom.

Good location near to the airport as we were travelling early the next morning from Terminal 5 and as we live a good 3 hours from Heathrow decided to stay for one night before the flight as a good start to our holiday. Also good parking available for the one night.

All good, just a shame the Chinese restaurant doesn't open on a Sunday evening.

Meal in Saipan restaurant was excellent quality

Bar and drink prices excessive to the point of annoying

location, its just close to LHR. and for any one spending a few some time after a tiresome flight its a best transit hotel in london heathrow

The efficiency of front office staff

There was no welcome greeting or thank-you upon departure. Reception staff were not approachable from a friendly or courteous point of view. Certainly not a welcoming or appreciative for your business type of hotel. Beds were extremely hard and the executive king suite had two twin beds and a shower that was growing mould and mildew within the tiles. It was the second time in two weeks that we had stayed there with identical experiences each time. Will never stay there or at any Holiday Inn in the future.

Hotel was affordable, clean, with friendly staff, lots of extras, good restraunts and close to airport.

Only one facecloth in room for two guests. Not clear if lovely chocolate bar and waters on night table came with a charge.

Staff were very rude. Beds were extremely hard and uncomfortable. WIFI was not included and poor value for money.